HR can reinvent artificial intelligence

This is the third in a series on AI transforming the workplace. As the founding partner of Future Workplace, an HR advisory and research firm, Jeanne Meister spends much of her professional time thinking about artificial intelligence, HR and how the future will shake out. Currently, that's a future that is being rapidly reshaped by the pandemic. As more employers look to AI as part of the solution to the myriad challenges that will arise post-pandemic, Meister, while a strong proponent of AI-based solutions, says organizations must safeguard data, taking steps to avoid potential bias and a lack of transparency. "Employee awareness about privacy and how much they are willing to blithely share is intensifying," she says, "and must be seriously factored into any post-pandemic AI use."