Chatbot conversation design – my strategies for success

How do you design a chatbot conversation that works for humans? Kaveer Beharee, CEO at Ubiquity AI, says that developing a successful chatbot has less to do with AI or technology and more to do with creating an authentic conversational experience. In his third insight piece on creating better AI chatbots, he outlines his own chatbot design strategies and the three main considerations that will help you move towards better machine-human conversations. Artificial intelligence-based chatbots are becoming increasingly popular with companies finding new commercial applications every day. Some airlines use chatbots to help you manage or change flight bookings while other chatbots help you choose the best combinations of toppings on your pizza order.