How to build AI with (and for) everyone in your organization

It has often been said that crisis reveals character, a truism for organizations as well as individuals. Crises compel organizations to rethink how they work, and often become the source of lasting change and growth. After the 2000–01 recession, for example, 15 percent of companies that had not previously been leaders in their industries emerged as stalwarts in their sectors and moved into the top quartile. Likewise, while most retailers did poorly after the Great Recession of 2007–09, a handful showed their mettle and delivered more than five times the average total returns to shareholders. Few would argue that the COVID-19 pandemic is more devastating than these events. It is a humanitarian crisis of the likes we have not experienced in recent times.