TTH - Tech update on Mobiles, AI, Laptops, Gadgets, Robotics, UAV & More

Google Cloud is making Contact Center AI generally available for use today. The cloud service is built with Dialogflow of the conversational AI engine to automate interactions with customers in call centers. Contact Center AI contains Virtual Agent to automatically respond to customer inquiries with voice or text or transfer the conversation to a person when a bot cannot help a client. Agent Assist uses natural language processing to increase customer service agent interactions with customers when a bot cannot help a client. The news comes today when Google launched its rich communication services (RCS) to Android message users in the United States, and days after Google's experimental unit, the Area 120 CallJoy service to answer phone calls and questions Small business customers get an update.