Drippler takes on 6b tech support industry with chatbot

Venture-backed smart tech assistant startup Drippler has launched a new tech support chatbot that helps users resolve technical issues and provides personalised recommendations for useful tips and apps. Drippler was founded in Tel Aviv, Israel by chief executive Matan Talmi, chief product officer Dotan Galron, and chief technology officer Ronen Yacobi to help people make better use of their smart devices. "Ever since we [can] remember, my co-founders and I were helping everyone around us with using technology -- helping the family program the VCR, helping friends install software on their PCs and so on. We started Drippler to help people use tech because we believe that the more accessible technology is to people, the better their lives are," Talmi told ZDNet. The app's new chat-based tech support service combines artificial intelligence (AI) with a "human-in-the-loop" system comprised of a large community of experts who can answer consumer tech related questions on demand.