Undercover investigation video Apple Genius Bar tells customer cost of fixing is same as new laptop

An undercover investigation showed video of an Apple Genius Bar employee in Canada telling a customer that the simple repair to his Apple computer would cost as much as a new computer. The National went undercover with a hidden camera to an Apple Store in Toronto to see what the employees would say about a laptop with a darkened screen. After the employee went into the back of the store to run a diagnostic he came back with a shocking price quote. The employee said the most of the computer had been damaged with water, and therefore the customer would need to either spend $1,200 (USD $927) to fix it, or for around the same price, get a new one. However, when the same computer was brought to a third party repair shop in New York, it took Luis Rossman at Rossman Repair Group under two-minutes to fix the darkened LCD screen by bending back a pin, and he says he would never have even charged someone for fixing it.