Organizations Deploying Artificial Intelligence Are Creating Jobs and Increasing Sales

Capgemini, a global leader in consulting, technology and outsourcing services, has today announced the findings of "Turning AI into concrete value: the successful implementers' toolkit", a study of nearly 1,000 organizations with revenues of more than $500m that are implementing artificial intelligence (AI), either as a pilot or at scale[1]. The research both counters fears that AI will cause massive job losses in the short term, as 83% of firms surveyed say AI has generated new roles in their organizations, and highlights the growth opportunity presented by AI: three-quarters of firms have seen a 10% uplift in sales, directly tied to AI implementation. The report, which surveyed executives from nine countries and across seven sectors, found that four out of five companies (83%) have created new jobs as a result of AI technology. Specifically, organizations are producing jobs at a senior level, with two in three jobs being created at the grade of a manager or above. Furthermore, among organizations that have implemented AI at scale, more than 3 in 5 (63%) said that AI has not destroyed any jobs in their organization. Alongside the trend towards job creation at management level, the report provides further evidence that organizations see AI as a means of reducing the time employees spend on routine and administrative tasks to enable them to deliver more value.