Has human communication become botifed? - IBM iX

How often do you receive a message and wonder, "Did a person really write this?" When receiving a message online, it can often be difficult to discern whether it came from a human or a chatbot. Given the rapid rise in automated forms of communication, it would be foolish to assume that words attached to a name and face are in fact human. On the same token, our emails and messages on social platforms are filled with general platitudes, formulaic personalizations, and responses that seem reminiscent of an if this, then that (IFTTT) equation. We typically chalk this up as a win for technologists, who have been busy adding linguistic nuances and flourishes to how chatbots interact with humans.