Microsoft responsible machine learning capabilities build trust in AI systems, developers say - The AI Blog

Anyone who runs a business knows that one of the hardest things to do is accuse a customer of malfeasance. That's why, before members of Scandinavian Airlines' (SAS) fraud detection unit accuse a customer of attempting to scam the carrier's loyalty points program, the detectives need confidence that their case is solid. "It would hurt us even more if we accidentally managed to say that something is fraud, but it isn't," said Daniel Engberg, head of data analytics and artificial intelligence for SAS, which is headquartered in Stockholm, Sweden. The airline is currently flying a reduced schedule with limited in-flight services to help slow the spread of COVID-19, the disease caused by the novel coronavirus. Before the restrictions, SAS handled more than 800 departures per day and 30 million passengers per year.