Behind every great chatbot there's a great Conversation Designer


Have you ever wondered how chatbots can understand natural language and answer using the same linguistic code? The answer is simple: behind every chatbot there's a human being or a team of human beings (often) called Conversation Designers, who give them a human voice. The bases of any frictionless interaction are the ability to understand unambiguously and the ability to answer accordingly. Human-Chatbot communication makes no exception. A chatbot understands messages thanks to NLP technologies that analyze and interpret natural languages using complex Machine Learning algorithms.

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