Behind every great chatbot there's a great Conversation Designer

Have you ever wondered how chatbots can understand natural language and answer using the same linguistic code? The answer is simple: behind every chatbot there's a human being or a team of human beings (often) called Conversation Designers, who give them a human voice. The bases of any frictionless interaction are the ability to understand unambiguously and the ability to answer accordingly. Human-Chatbot communication makes no exception. A chatbot understands messages thanks to NLP technologies that analyze and interpret natural languages using complex Machine Learning algorithms. Conversation Designers (working as Computational Linguists) train these algorithms, feeding them with pre-analyzed set of texts that work as the examples that the machine uses to "learn".