7 Trends in Conversational AI and their Impact on Business

The deployment of increasingly smarter chatbots, AI-powered virtual assistants and conversational AI technology has enabled organizations to increase customer engagement, save resources by efficiently scaling their customer-facing operations, and ultimately make their customers and end users more satisfied. But now, with ever-smarter and more context-aware chatbots, advancements in fields such as predictive analytics and speech recognition, and the integration of these technologies into end-users' devices, we witness how data scientists, engineers, and AI entrepreneurs are taking things to the next level. The trends considered in this article are based on the insights provided by the conversational AI leaders and innovators who have thus far participated in our conversational AI interviews. For each trend, we discuss the impact and opportunities for businesses to leverage the next generation of conversational AI. We invite NLP and Conversational AI innovators to participate in the survey to be featured in our upcoming article "Inspiring People in Conversational AI to Follow in 2020".