AI and Data Protection: Is 'Cortana' such a problem?

'AI' and/or'Machine Learning' as it's known is becoming more prevalent in the working environment. From'rogue algorithms' upsetting GCSE gradings through to Microsoft 365 judging you for only working on one document all day, we cannot escape the fact that there are more'automated' services than ever before. For DPOs, records managers and IG officers, this poses some interesting challenges to the future of records, information and personal data. I was asked to talk about the challenges of AI and machine learning at a recent IRMS Public Sector Group webinar. In the session titled'IRM challenges of AI & something called the'metaverse' we looked at a range of issues, some of which I'd like to touch on a little bit below.