What Is Artificial Intelligence (AI)

Natural language processing (NLP) enables an intuitive form of communication between humans and intelligent systems using human languages. NLP drives modern interactive voice response (IVR) systems by processing language to improve communication. Chatbots are the most common application of NLP in business. Advanced virtual assistants, sometimes called conversational AI agents, are powered by conversational user interfaces, NLP, and semantic and deep learning techniques. Progressing beyond chatbots, advanced virtual assistants listen to and observe behaviors, build and maintain data models, and predict and recommend actions to assist people with and automate tasks that were previously only possible for humans to accomplish.