Creating Chatbots to Improve Audience Engagement

Alison Dunn and her students are helping aspiring entrepreneurs access the services that put them on the path to success. Through her project Creating Chatbots to Improve Audience Engagement, Journalism professor Alison had her students write, develop and deploy a chatbot for SURGE as part of the Advanced Social Journalism course. Mohawk's SURGE offers free one-on-one mentoring to Mohawk students and alumni who are entrepreneurs or want to become entrepreneurs. While the Centre has limited resources (just two full-time staff), it's got a huge audience that includes Mohawk students, staff, faculty and community members. Those factors result in long waits for students to access one of the Centre's experts.