The age of AI and AIOps

Artificial intelligence (AI) is nothing new. Making computers think in the way that people think has been debated for as long as computer science has existed as a concept, and there have been several booms and busts in AI research over the last seventy years. However, more recently a shift has occurred, in which a more specialized notion of AI has begun to proliferate in often subtle, hidden ways, and in almost every part of our daily life. AI is being used in the automotive industry to improve the driving experience, in the healthcare industry to diagnose patients and identify potential treatments, and in the agriculture industry to improve operational efficiency by automating essential farming processes. One development in which AI is relatively visible is in the evolution of the chatbot.