UK Employees will Embrace AI if they get Better Training - UC Today

Genesys, the global leader in omni-channel customer experience and contact centre solutions, recently revealed new research into the state of artificial intelligence (AI) in the UK workplace. According to the research, UK employees are optimistic about the impact that AI could have on their jobs. Around two thirds of the respondents said that they value new tools and technology to help them complete their tasks, and 64% claimed these tools make them more productive at work. Although there are clear benefits in bringing AI into the workforce, there are also steps that companies need to take to drive adoption. Today's team members feel that they need additional support and training to help them make the most of their AI environment.