How Banks Are Leveraging Chatbots for Customer Service Crowdfund Insider

We've been hearing a lot of talk about chatbots lately. Some of these conversations are about the ways that companies are having success with chatbots, but others are about brands that have failed to implement them properly. A chatbot is a piece of software that can simulate human conversation. A human types or speaks a request, and the AI chatbot processes the language and provides the appropriate response. Depending on the programming, the functionality can vary significantly.