Digital Transformation: Steve Wilson on "The Limits of Artificial Intelligence"

One of the most commercially realistic technologies these days is conversation technology, the chatbots. The idea of helping people through the complexity of their interactions, their business interactions through chat is a powerful idea. Some recent experience with chatbots that have gone feral, chatbots that have gone wild, and adopted racist guises. Calling a bot racist is a problematic idea, but let's just call it what it is. The Microsoft Tay bot [was] released into Twitter to learn the mores and foibles of human language and to adopt those lessons of conversation and then start automating conversation.