How to Build a Chatbot for Your Business

To start us off, let us first understand the meaning of a chatbot. A chatbot is a tool that employs Artificial Intelligence to simulate a conversation with a human user through messaging platforms, websites or a mobile application. Chatbots are increasing in popularity day after day. More businesses are now investing heavily in chatbots. According to an Opus Research report, the total amount of money that will be invested in chatbots by 2021 will reach 4.5 billion dollars.