Five Emerging Trends In Retail Technology

Consumers want shopping experiences that feel personal to them, whether they are shopping online or in-store. Retailers are in a race to use technology to match consumer expectations and win more business. With new advancements in technology, retail will continue its state of constant disruption. Most consumers dread having to call a customer service phone number. Instead, 55% of Americans -- and 65% of millennials -- want chatbots involved in the customer service process, especially when it makes the customer service process more efficient.