How machine learning is changing business communications - JAXenter

The business communications landscape has changed dramatically in the last twenty years, thanks to Voice-Over-Internet-Protocol (VoIP) and the rise of the internet. Telephone networks are no longer tied to a wired landline network. Instead, your VoIP phone system can be operated from various IP addresses, providing flexibility for workers and devices. Machine learning is further transforming that landscape. Gartner, in their report, Top 10 Strategic Technology Trends for 2020, state that AI and machine learning are increasingly used to make decisions in place of humans.