Amazon Uses Artificial Intelligence To Terminate Delivery Drivers

A Bloomberg report details how artificial intelligence systems employed by Amazon have hired and fired contract drivers. Called "Flex," Amazon uses AI to determine how many drivers are needed for deliveries. The app, installed on drivers' smartphones, measures whether they delivered packages on time and followed customers' special requests. If a driver misses the mark, they are subjected to an automatic firing. That's exactly what happened to Stephen Normandin, 63, an Army veteran who Flex recently fired.