Donald Clark Plan B

You know that bots are coming of age when Google hires comic writers from satirical site The Onion and scriptwriters from Pixar and they're being launched on major learning platforms such as Duolingo. They know that real conversations between humans and machines need to cope with light conversation idle talk and humour. The banter has to get better if we are to use voice or text activated bots regularly. Facebook, Amazon, Microsoft and Google are all in the chatbot game and dozens of startups are creating bots - MykAi (banking), GoButler (personal assistant), GoodService (Concierge). Conversational interfaces and conversational commerce have arrived and, as Chris Messina, Uber's'experience' guy says'chat is the new black'. Messaging services are among the most popular services online and young people have flocked to them, away from the more staid posting.