AfricaCom: AI and human-centered design thinking

Conversations about AI often focus on technology, but we shouldn't forget that most business outcomes are linked to relationships with people, said Warren Hero, chief digital officer at Webber Wentzel, a law firm headquartered in Johannesburg Webber Wentzel – recently recognized as the African law firm of the year – aims to build a completely digital practice. Hero was speaking at AfricaCom about his experience of applying AI in the legal profession to increase both efficiency and productivity. He revealed that in the first AI experiment the company ran, it was able to decrease the time required to deliver a specific service from seven months to just three weeks. "in the process, we were able to give our clients certainty about, first of all, the quality of the outcome. And, second of all, about the cost of that outcome," Hero said.