Artificial intelligence boost for public service hotline - SHINE News

Officials take 12345 calls on Sunday. A consumer who made a call applies for refund at a ZARA outlet in Jing'an District on Sunday. Shanghai 12345, a 24-hour government-run public service hotline, is taking an intelligent approach to respond to residents' concerns more accurately and rapidly, officials said on Sunday. A new intelligent system relying on artificial intelligence technology has been launched. Its collects data on calls, and can analyze residents' expectations, bottlenecks of urban management and policy vacuums.