Japan to incorporate AI into the handling of emergency calls

The Fire and Disaster Management Agency will introduce an artificial intelligence-powered system to automatically transcribe emergency calls with the aim of streamlining record-keeping and easing the workload on staff amid rising ambulance dispatches. The Fire and Disaster Management Agency plans to launch a model project in fiscal 2027 to utilize artificial intelligence in the handling of 119 emergency calls for firefighting, rescue and ambulance services. The agency will introduce an AI-powered speech recognition system that automatically transcribes emergency calls with the aim of streamlining the process of recording call details and easing the burden on staff amid a growing number of ambulance dispatches. Related expenses will be included in the agency's fiscal 2027 budget request. The project will utilize so-called "vertical AI," which specializes in specific fields. The AI system will also be equipped with a function that advises staff on necessary actions according to the content of each call.