The Dilemma between Artificial Intelligence (AI) & Emotional Intelligence (EQ) in the Hospitality Industry!

In recent years, technological advancements have driven and manipulated the hospitality industry. Moreover, due to the COVID -19 pandemic, technology has evolved quickly like never before from virtual events to high-end robots. However, there is a humongous dilemma between AI & EQ in hospitality because the industry is all about "PEOPLE". The term emotional intelligence (EQ) was popularised by the psychologist, Daniel Goleman. Firstly, it is imperative to understand that technology is extremely important and will help any business to envision and reach goals.