Zendesk acquires customer service automation startup Cleverly.ai

The Transform Technology Summits start October 13th with Low-Code/No Code: Enabling Enterprise Agility. Zendesk today announced it has acquired Cleverly.ai, Zendesk says it will integrate Cleverly's technology across its existing products, enabling teams to automate more processes while keeping up with customer demand. With conversation volume increasing by more than 20% year-over-year, customer support teams are struggling to keep up. As a result, businesses are increasingly turning to AI to provide faster and more reliable service. A 2020 IDC survey found that automated customer service agents are a top priority for companies with over 5,000 employees.