How the Coronavirus Pandemic Is Breaking Artificial Intelligence and How to Fix It

As covid-19 disrupted the world in March, online retail giant Amazon struggled to respond to the sudden shift caused by the pandemic. Household items like bottled water and toilet paper, which never ran out of stock, suddenly became in short supply. One- and two-day deliveries were delayed for several days. Though Amazon CEO Jeff Bezos would go on to make $24 billion during the pandemic, initially, the company struggled with adjusting its logistics, transportation, supply chain, purchasing, and third-party seller processes to prioritize stocking and delivering higher-priority items. Under normal circumstances, Amazon's complicated logistics are mostly handled by artificial intelligence algorithms.