Insurers in the U.K. could be the first to cover chatbot consultations

People use chatbots to find homes, interact with their favorite brands, and schedule appointments. Many consumers are onboard with using chatbots to gather instant, personalized information. In many cases, chatbots are the first point of contact for individuals who feel unwell and need to decide whether to head to the doctor. As this technology becomes more prominent, people understandably begin to wonder if insurance companies will cover sessions with chatbot doctors. Given their innovative use of chatbots in the health care sector, it's looking like insurers and health organizations in the U.K. could be the first to establish insurance coverage for health consultations with chatbots.