Dubai digital bank Liv launches AI-powered chatbot Olivia

Liv., the lifestyle digital bank by Emirates NBD and the fastest growing bank in the UAE, has partnered with US-based Kasisto, to introduce Olivia, an artificial intelligence-powered chatbot. It added that the chatbot can help customers get quick answers on a range of services and can also answer queries on how much customers have spent last month on groceries or in restaurants, helping them plan and manage their finances better. Olivia can also seamlessly hand over the conversation to the Liv. Chatbots are AI-enabled computer programs designed to simulate human communication, allowing them to answer customer queries in real time. "Virtual assistants are playing an increasingly important part in our daily lives and our new chatbot Olivia will offer millennial customers a new way to engage with and receive information and instant insights on their spending and finances," said Jayash Patel, head of Liv.