How Artificial Intelligence and other emerging technology might impact corporate travel

Egencia has been taking a look at how technology such as artificial intelligence will effect the corporate travel world in the near, medium and long-term. Alongside Phocuswright, the Expedia-owned travel management company has put together a white paper entitled the "Emerging Tech-Driven Corporate Travel Revolution." The study provides a current state of the nation look as regards technologies such as AI, machine learning, Natural Language Processing and chatbots in business travel as well as looking further out. In three years time, for example, the research predicts AI will be embedded in corporate travel in terms of how data is used to make for smarter, more efficient travel and improved compliance. Natural language processing and chatbots are not expected to be fully embedded at this early stage.