Life of Pie: How Artificial Intelligence Delivers at Domino's

Zack Fragoso's passion is for pizza with plenty of data. Fragoso, a data science and AI manager at pizza giant Domino's, got his Ph.D. in occupational psychology, a field that employs statistics to sort through the vagaries of human behavior. "I realized I liked the quant part of it," said Fragoso, whose nimbleness with numbers led to consulting jobs in analytics for the police department and symphony orchestra in his hometown of Detroit before landing a management job on Domino's expanding AI team. The pizza maker "has grown our data science team exponentially over the last few years, driven by the impact we've had on translating analytics insights into action items for the business team." Making quick decisions is important when you need to deliver more than 3 billion pizzas a year fast.