Digital transformation is difficult. Which technologies to bet on?

The general view is that the 2020-21 pandemic has been already accelerating the adoption of automation, and moves towards digital business. There is strong evidence for this, and for the trend to continue across the 2021–2025 period. And indeed the case for these technologies has been well made by our 2020 experiences. It provided alternative ways of working in a crisis. It allowed a high degree of virtuality, and all the upsides to that, in a world rendered physically semi-paralysed, albeit temporarily.