Re-think Customer Experience: Artificial Intelligence and Chatbots

I was recently invited to moderate a discussion at the excellent Fuel 2017 technology and innovation conference, hosted by Belgian media company Medialaan. We really enjoyed the partnership between our company Nexxworks and medialaan to set up this event. I really loved the panel debate, so happy to share the full video and some key results in this blog. As we enter a new phase of automation and Artificial Intelligence, we are looking at an incredibly exciting time for marketing and customer experience, with huge benefits for the consumer and faster than real-time customer service. The idea of hyper-personalised offerings such as Amazon Go, where you can just walk into a store and take what you want, with no need for waiting in line or stopping for payment, is starting to take hold; everyone is talking about the AI takeover.