ServiceNow BrandVoice: A Little Bit AI, A Little Bit Human

In the movie "Outsourced," a call center manager named Todd is asked to train his replacement as his company moves its call center from Seattle to Mumbai. Throughout the movie, his singular focus shifts from reducing the team's "minutes per incident" to building a strong team culture that makes employees happier and more productive (not to mention funnier!). It's a great movie but one that hasn't quite stood the test of time. Today, the best way to save money is not by outsourcing, but by moving customer service operations and infrastructure to the cloud. This reduces the time and cost of setting up and running a service desk while providing built-in artificial intelligence (AI) and a great agent workspace experience.