Japan's financial institutions tapping AI to serve customers- Nikkei Asian Review

Some of Japan's banks and insurance companies have started using artificial intelligence to handle customers' inquiries more efficiently over the phone and online. Bank of Tokyo-Mitsubishi UFJ's smartphone app features MAI, a virtual bank teller, who can respond to customers by understanding the nature of their queries. For instance, if a customer says, "I lost my ATM card," MAI will recognize the situation and tell the customer what to do. The Android version of the app has already been released. The iPhone version is expected to become available by the end of this month.