Fueled By Artificial Intelligence, Chatbots Help Businesses Evolve Customer Interactions In India

AUCKLAND, NEW ZEALAND - AUGUST 03: Isuru Fernando of IBM speaks during the TILT / Fresh Directions In Healthcare Marketing seminar on August 3, 2017 in Auckland, New Zealand. TILT is an interactive seminar designed to inspire healthcare marketers to use digital tools to communicate with their customers. In May 2014, IBM announced the acquisition of an AI startup, Cognea, that developed a cognitive computing and conversational artificial intelligence platform. IBM aimed to integrate it with Watson, the company's question-answering supercomputer, for more real conversations with users. Since then, it's been a wave of sorts with technology companies like Facebook, Microsoft, Google, Amazon and others investing in their own AI efforts while acquiring several startups in the space.