Human skills still matter despite advances in robots and AI

NEW YORK – Artificial intelligence is approaching critical mass at the office, but humans are still likely to be necessary, according to a new study by executive development firm, Future Workplace, in partnership with Oracle. Future Workplace found an 18% jump over last year in the number of workers who use AI in some facet of their jobs, representing more than half of those surveyed. Reuters spoke with Dan Schawbel, the research director at Future Workplace and bestselling author of "Back to Human," about the study's key findings and the future of work. You found that 64% of people trust a robot more than their manager. What can robots do better than managers and what can managers do better than robots?