Babylon Health says its AI can appropriately triage 85% of patients

AI healthcare startup Babylon Health believes it can appropriately triage patients in 85 percent of cases. Babylon Health is best known for GP at Hand, a service which is supported by UK health secretary Matt Hancock and integrated into Samsung Health. GP at Hand links patients with health experts 24/7 using video calls and can facilitate any prescriptions to be sent to local pharmacies. The service, however, has been criticised for an AI chatbot which repeatedly gave unsafe advice and for only taking on healthier, often younger individuals while redirecting cash away from local surgeries relied on by older and sicker patients. Correct triaging is essential to ensure patients receive the appropriate care.