Rethinking Chatbots: They're Not Just for Customer Support

Not so long ago, many industry watchers dismissed chatbots as an overhyped piece of programming. However, a number of businesses who backed it are reaping the rewards now. Chatbots are already solving a majority of customer service queries across industries and it is estimated that by 2020, they will be handling 80-85 percent of all customer support interactions. If this statistic made you believe that customer service is the only use-case for chatbots, you are not alone. The recent rise in technologies, such as Machine Learning, Data Science, Robotic Process Automation, and Artificial Intelligence, has empowered chatbots to handle more complicated tasks and emulate human behavior more closely.