3 Financial Services Industry Trends that will Transcend the Pandemic

The pandemic has prompted changes in every industry, and financial services is no exception. Some will be transitory such as 100% remote work and a 0% fed funds rate. Others will continue to have an impact for years to come. The concept of omnichannel customer service is not new in financial services. Yet, the pandemic has accelerated the development of virtual service and the integration of digital channels such as web and chatbots with live channels such as call centers and live chat.