25 Top Chatbot Statistics: Usage, Demographics, Trends

To answer all of these questions and more, we've put together 20 chatbot statistics and trends with all the latest data. Hopefully, the stats below will help you to uncover some interesting insights. Let's kick things off by taking a look at the most important chatbot statistics. The stats below tell you more about the growth of the chatbot industry and its adoption in different market sectors worldwide and reveal some of the biggest trends we're seeing this year. According to Drift's 2020 State of Conversational Marketing report, usage of chatbots as a brand communication channel increased by a whopping 92% since 2019.