Five9 Named a Leader in the Aragon Research Globe for Conversational AI

WIRE)--Five9, Inc. (NASDAQ: FIVN), a leading provider of the intelligent cloud contact center, today announced that it has been positioned as a Leader in the first Aragon Research Globe for Conversational AI. The report notes strengths for Five9, including its focus on self-service, seamless handoff between bots and live agents, and App Marketplace for integrations and channels. Aragon Research analysts evaluated 22 conversational AI providers based on three dimensions: strategy, performance, and reach. The report notes that providers positioned as Leaders have comprehensive strategies that align with industry direction and market demand, and effectively perform against those strategies. Five9 is focusing on AI as one of its key innovation strategies.