Council Post: Humanizing AI: A Case For Cognitive Design Thinking And Custom AI

The perspectives on AI in popular imagination have ranged from a useful tool to a threat, from optimistic to downright dystopian. While things are considerably less dramatic in real life, we would do well to periodically ask this of AI, a question that should be asked of all human innovation: How can it make our lives easier and better? In fact, more dimensions can be added to this very question: How can AI be repositioned beyond automation and number-crunching? How can it be made more relevant to our everyday lives? We have seen that AI excels when it augments, rather than replaces, humans and when it helps amplify our strengths of innovation, creativity, abstract thinking and, importantly, empathy.