Chatbots and Artificial Intelligence: Changing the Face of E-Learning

For many years, e-learning designers have relied on chatbots -- those handy little digital "helpers" that pop up to answer questions or provide additional information. With the introduction of faster internet connections (5G and beyond) and better development tools, chatbots are no longer just digitized voices behind animated avatars. Chatbots are rules-driven services, sometimes powered by artificial intelligence (AI), that help individuals communicate in an online environment. In an e-learning context, AI-powered chatbots make learning more intuitive by helping learners choose, consume and understand content. Rather than clicking buttons, selecting drop-down menu items or tapping on a screen, with chatbots, learners can navigate content through gestures and conversational interactions.