How Intuit is retraining talent to win big on its multibillion-dollar A.I. bet

"At every major inflection point, there has to be an evolution," says Humera Shahid, chief diversity, equity, and inclusion officer and head of talent development at Intuit. "That means the way that we're organized is different, [and] the skill sets that we need are rapidly changing, especially in technology," Shahid says. Intuit has undergone many iterations since its inception in 1983 as a digital checkbook to help people pay bills, later known as Quicken. Over the past four decades, the $13 billion software firm has repeatedly reinvented itself, notably selling Quicken in 2016, then pivoting from operating solely as a tax and accounting platform to a more holistic financial platform for individuals and small businesses. It recently made two big acquisitions in Credit Karma ($8.1 billion) and MailChimp ($12 billion) as part of its data play.