AI Under the Hood: Interactions - insideBIGDATA

Interactions provides Intelligent Virtual Assistants that seamlessly assimilate conversational AI and human understanding to enable businesses to engage with their customers in highly productive and satisfying conversations. With flexible products and solutions designed to meet the growing demand for unified, optichannel customer care, Interactions is delivering unprecedented improvements in the customer experience and significant cost savings for some of the largest brands in the world. The company recently launched Trustera, a real-time, audio-sensitive redaction platform. Trustera preemptively identifies and protects sensitive information like credit card numbers and solves the biggest compliance challenge in today's contact-center environment: protecting a customer's Payment Card Information (PCI) anywhere it appears during a call. The platform is designed to make the customer experience more trustworthy, secure and seamless.