AI to the metaverse: what tech will really transform banking?

In the long shadow of the 2007-08 global financial crisis, concurrent advances in three technologies – smartphones, 4G cellular networks and cloud computing – sparked an explosion of innovation in financial services. Their convergence enabled mobile banking: the sector's most significant development in generations. Just over a decade later, the industry is again "on the cusp of another inflexion point". He predicts that progress in tech including 5G, blockchain, artificial intelligence and quantum computing will trigger "another spurt" of innovation. "People talk about data being the new oil," Pattni says.