Meet the Chatbots That Might Manage Your Money One Day

Chatbots will be more proactive, says Zor Gorelov, chief executive of Kasisto, a company creating conversational AI for banking and finance clients. They'll be able to anticipate individuals' needs and offer advice before users even ask a question, though there is still a long way to go before many of these features become a reality. Instead of pointing you to a resource such as a phone line or FAQ page, chatbots could one day be resources themselves, able to offer highly personalized responses to individual questions and scenarios. A look at how innovation and technology are transforming the way we live, work and play. Daria Zabój, product marketer at ChatBot, an AI software developer, says chatbots will be able to analyze investment questions, such as whether to invest in gold or bitcoin, in real time.